A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer(s).
As business owners we are continually working on implementing processes and systems for customer service, product, admin, closing deals, the list goes on, but for the small business owner this task can sometimes feel overwhelming.
Cost, time, training, and the uncertainty of even where to start sometimes moves this project to the back burner.
But, being prepared for the unexpected (emergencies, personal, family, health and even a holiday) can lead to peace of mind.
Does your business come to a grinding “STOP” if you do?
No business wants to cease and exist when the “unexpected happens”, here’s a few ideas especially for solo entrepreneurs that can offer solutions to have things running smoothly when “you’re not in the office” and keep you on top of your game.
The added bonus: it just makes good sense to have a plan in place all the time!
What is the process for?
What’s working for you?
What’s not working?
What service do you want to deliver?
What is your goal?
Do you have a goal?
What are the gaps in your business, the missing links?
What do you need help with?
Do you need to hire?
If you hire, what does the job require?
What do you hope to achieve?
What is the end result?
Is it duplicable?
Can anyone do it?
Address every concern/issue/ question that arises and then develop a process that becomes the solution in a simple step by step formula that you could “teach” someone.
Keep it simple – but START
Are you working with a CRM – are you making great notes that someone could review and hop right in
What are you doing to keep in touch with your clients – newsletters, emails, phone